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Have a question about an event, need help setting up your race, or want to learn more about RaceAscend? Reach out — we're here to help.

Contact RaceAscend
We respond to all inquiries within one business day
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General & Support
info@raceascend.com
Questions about registration, race day logistics, accounts, or anything else — this is the inbox to reach.
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Race Directors
Create a Free Account →
List your event on RaceAscend in minutes — no approval needed. Just $0.99 per paid registration, no monthly fees. Or email us if you have questions first.
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Partnerships & Press
info@raceascend.com
Sponsorships, media inquiries, and partnership opportunities — reach us at the same address.
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Fast response guaranteed We aim to respond to every message within one business day. For urgent race day issues, mark your subject line URGENT and we'll prioritize your message.
Common Questions
Quick Answers
How do I register for a race? +
Go to the Race Directory, find your event, and click Register. You'll choose your distance, enter your details, and complete payment through our secure Stripe checkout. The whole process takes about 2 minutes.
Will I get a confirmation after registering? +
Yes — a confirmation email is sent to your inbox immediately after payment. It includes your registration details, event information, and race day logistics. Check your spam folder if you don't see it within a few minutes.
When and how do I get my bib number? +
Bib numbers are assigned and distributed at the event on race day. Simply arrive at check-in with your photo ID and you'll receive your bib packet there. Check-in typically opens 90 minutes before the race start.
Can I get a refund or transfer my registration? +
Refund and transfer policies are set by each individual race director. Email us at info@raceascend.com with your registration details and we'll connect you with the race director to discuss your options.
I'm a race director — how do I list my event? +
Create a free account and you can list your first event in minutes. RaceAscend charges just $0.99 per paid registration — no monthly fees, no setup cost, no contracts. You keep more of your revenue.
Is my payment information secure? +
All payments are processed by Stripe, which is PCI Level 1 certified — the highest level of payment security certification available. RaceAscend never stores your card details. Your payment information goes directly to Stripe's secure servers.
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